Group photo of KLSO team
I felt so great that I had the chance to join the MATTA fair as exhibitor this year. It was held at PWTC from 4th to 6th September 2015. Indeed, I had a wonderful experience over there! There are a lot of memories for the past 3 days! Initially, I thought I will just be a small helper to distribute the flyers to the visitors. Then, I only realized that my role is to be a sales person to close sales. Yup, there's target for us to achieve. In fact, the target is too high for me as a newbie. Thus, I set for my own target and I achieved it! My target is to close 5 sales per day and total amount of 10k for 3 days. At the end, I managed to close 21 sales and make 13k for 3 days. It's really an achievement for myself!
Taking photo with LEGO from Legoland XD
There are just too many things to share. This was the very first time we met with Malacca team, comprising of IS, Account, Ticketing, HR and Marketing department. Yet, I never have chance to know everyone of them. I really can't understand why they never introduce Malacca staff to KL staff. Thus, I was only able to know few of them. Well, there's a handsome guy with a very good smile from IS. I only know his surname is Wong, 24 years old and joined the company for 4 months. I was so regret that I didn't get his contact. On the other hand, I also met some Malays who are Malacca based. They are really friendly! When they see me, they will say hello to me and concern about me. The name that I am able to remember is as follows: Wong, Tee, Tay, Wan, Pingping, Mohd, Arif, Lynn and ZhanPeng.
Decoration of the booth
Next, let me share with you the customers I met in these 3 days. I never have the chance to talk to people from different walks of life until I joined MATTA fair. I had the chance to speak to Malay, Chinese, Indian and even Arabian. Now I know how importance of knowing few languages. I used English, Mandarin, Malay and Cantonese. There are few customers who I can still remember.
Location of the booth
On the first day itself, I met a big boss with his wife. It's also the biggest sale I made. When the big boss made the payment, he requested us to write company name in the invoice because he said he can claim the expenses from his company. The lady is so lucky to marry a successful guy whereby they can go for travelling here and there without worrying about financial problem. I heard they said they will go to Macau at the end of October. There's Malay customer who came to our booth together with his family. I felt the children nowadays are very lucky because parents are willing to bring them to go for vacation. When I spoke to them, I got to know that the parents brought their daughter to many theme parks before. Although the parents went to our resort before, they are still willing to go once again just because they want to bring their daughter there to have fun together. I felt really touched by them.
Decoration of the booth
On the other hand, I could really feel how awesome is the culture of Malaysia. I met one family where the husband is Chinese and the wife is Malay and their daughter looked so pretty. The husband talked to me in English while he spoke Malay to his wife. Hopefully, his wife will learn Chinese in future so that he could speak Chinese to his wife. Haha. Also, I met one couple which is gay. I noticed it by myself from the shirts they wear. It's a bit weird when two guys go to theme parks together.
My standing point
Also, I talked to Arabian as well. There's an Arabian who planned to go for vacation with his family. He came alone to our booth. He told me that he wanted to bring along his wife and 2 sons to go to our resort. When he made the payment, he showed me the photos of his sons. I felt so good that the customer was willing to share something with me although I am just a stranger to him. He also shared with me that they were planning to go for Port Dickson as well. On the other hand, I met 3 Arabians who planned to bring their children to go to our resort as well. He was the only one who pay cash for such a big amount. When he said he wanted to pay cash, I was wondering whether he had such amount of cash in his hand. Yes, he had it. It's about 1k.
This person looked so real~
Well, there's also a man who made booking with me for his vacation with his small family. When we were waiting at the counter to make payment, he talked to me just like a friend. I told him my name as well. He thought I am still a student. In fact, I am working now. The other customer who talked to me like a friend is a young couple. They even asked for my name card but I don't have it. They also saved my contact number and asked me to share information with them if there's any offer by my company. In fact, I am not a sales person. Haha.
This man is so fat~
There's another customer who bought large number of tickets from me. This was the customer that I used shortest time to close sales. I just explained to them and they decided to purchase the tickets. Yet, there's some problems happened when she made the payment. Her credit card couldn't be used and luckily she came together with her friends so her friend could help to make the payment first.
Decoration of other booth
There are also few pregnant women I served. There's a Malay family where his wife is pregnant. Thus, I went to take a chair for her. I explained the packages to them and yet they said they need to consider about it. Then, they walked away. I thought they will never come back to me. Who knows they said they wanted to look for me when they came back to our booth. I felt so touched that there were customers who came back to look for me when they decided to purchase the package. At the end, they decided not to buy the package because the price increased due to tier jumping. Anyway, I still felt very happy that they came back to me. Yet, I felt sorry to them because the increase of the price.
The beautiful lanyard and the board I used
What have I gained in the past three days? Although I had been standing for about 36 hours for the past three days, I don't feel that tired. When you focused on your work and you enjoy it, you will feel like the time pass so fast without realizing it. I found these 3 days to be most meaningful in my working life as compared to sitting in the office. I felt touched by a lot of different stories. Some of them are couples, and some of them came along with lovely family. I could feel the LOVE is in the air! No worry, I am surrounded by love from my family too! My parents purposely came from my hometown to support me in MATTA fair! I was just too surprised to see them at last day of MATTA fair. I thought my parents didn't know how to drive there so I didn't think of they will come to support me. Why are they coming? Worrying their daughter being bullied? Worrying their daughter this and that? Haha...Family support is really important!
The meals provided by MATTA fair
Apart from that, I totally didn't touch my computer for 3 days and talked to people face to face. It increased my confidence to approach the customers and improved my communication skill. Other than meeting up with Malacca team and speaking to people from all walks of life, the extra things I earned are 6 free meals from MATTA fair, and 1 extra day leave, t-shirt, and beautiful lanyard. The meals are in big serving. I was really satisfied with it. It's a set lunch and dinner, comprising of fish, chicken, vegetable served with rice. I was not able to finish it because the serving is just too big for me. There's still something not fulfilled but let's forget about it. Just keep the happy memories. That's enough! See you all again...
Last photo before going back...
MATTA Fair ~ 4th-6th September 2015 ~ Mission completed!